Ordering Process for our products
Please note we are currently an e-com business only. We do not have a physical store for you to shop in. However, we host a monthly pop up shop in the Atlanta metro area where you may come in and shop in person.
Sea moss gel is a perishable item. Our sea moss is made to order and shipped frozen to ensure freshness. We recommend always selecting the quickest shipping option so they your receive this item as soon as possible.
Our sea moss is soaked in spring water prior to preparing.
Elderberry Immunity Syrup is a perishable item. Our Elderberry Immunity Syrup is made to order and shipped frozen to ensure freshness.
When you receive your order it is recommended to freeze or refrigerate it immediately.
Our perishable products such as prepared smoothies, juices, syrups, and sea moss gels are made fresh to order with love. As an additional effort to always deliver the freshest products to you, we freeze our products for a minimum of 24 hours prior to shipping, we then ship with cooling insulation which lasts up to 48 hours. We highly recommend that you select the fastest shipping option at checkout to ensure freshness.
Due to carriers not processing orders on the weekends we do not ship after Wednesday.
Please allow 3-5 business (M-F) days PRIOR to shipping. This means if you place an order with us it may take us 3 to 5 days to process it. This does not include your shipping time. *Selecting one day shipping DOES NOT mean that we will process and prepare your order in one day it means after we have processed it and taken it to UPS it will be shipped to you within one day
Eat Heal Live, LLC is not responsible for current delays or packages marked delivered but not received. We ask that you contact the carrier in these instances.
Orders that are flagged as fraud will be cancelled, no exceptions.
After you have read our policies and still have questions please send us a message by filling out the contact us page on this site.
We do not process orders or respond to emails on Weekends or National Holidays. Please allow 24-48 hours for an email response.
ALL SALES ARE FINAL.