Ordering Process for our products

Please note we are currently an e-com business only. We do not have a physical store for you to shop in. However, we host a monthly pop up shop in the Atlanta metro area where you may come in and shop in person. 

Sea moss gel is a perishable item. Our sea moss is made to order and shipped frozen to ensure freshness.

Our sea moss is soaked in spring water and key limes prior to preparing. If you have any food allergies please notify us to make your sea moss without lime. Ingredients for infused sea moss may 

Elderberry Immunity Syrup is a perishable item. Our Elderberry Immunity Syrup is made to order and shipped frozen to ensure freshness.

When you receive your order it is recommended to freeze or refrigerate it immediately.

An email with pick up details will be sent to the email address you provide at checkout. Please make sure your contact information is accurate. We will only contact you using the information you provide.

Please allow 3-5 business (M-F) days PRIOR to shipping. This means if you place an order with us it may take us 3 to 5 days to process it. This does not include your shipping time. *Selecting one day shipping DOES NOT mean that we will process and prepare your order in one day it means after we have processed it and taken it to UPS it will be shipped to you one day

Eat Heal Live, LLC is not responsible for current delays or packages marked delivered but not received. We ask that you contact the carrier in these instances. 

Orders that are flagged as fraud will be cancelled, no exceptions.

After you have read our policies and still have questions please send us a message by filling out the contact us page on this site.

We do not process orders or respond to emails on Weekends or National Holidays. Please allow 24-48 hours for an email response.