FAQ

Can I return items? 

No. Returns or exchanges can not be made. If there is an issue with your item please contact us by filing out the Contact Us form and we will get back to you as soon as possible.

 

Should I wash my raw sea moss?

Yes, please follow the cleansing directions provided on the package. Our sea moss comes from the bottom of the sea so it is extremely important that you cleanse the natural sea salt, sand, and any other sea elements prior to soaking with limes. 

How long does sea moss gel last?

We recommend you discard your sea moss after 4 weeks of it being refrigerated and 8 weeks of it being stored frozen

 

Where is your seas moss from?

Our Sea moss is from the Caribbean Ocean in beautiful West Indies country of St. Lucia. 

 

More information on ordering Sea moss gel from EatHeaLive.com

Please note we are currently an e-com (online) business only. We do not have a physical store for you to shop in. However, we host a monthly pop up shop in Tallahassee, Fl where you may come in and shop in person. 

Sea moss gel is a perishable item. Our sea moss is made to order and shipped frozen to ensure freshness. Please allow 3-5 business (M-F) days prior to shipping.

Our sea moss is soaked in spring water and key limes prior to preparing. If you have any food allergies please notify us to make your sea moss without lime. Ingredients for infused sea moss may 

When you receive your order it is recommended to freeze or refrigerate it immediately.

Local Pick up: Pick up is on Thursday’s only. orders placed Sun-Tuesday are available for pick up on Thursday. Orders placed after Wednesday are available the  following week.  

An email with pick up details will be sent to the email address you provide at checkout. Please make sure your contact information is accurate. We will only contact you using the information you provide.

Eat Heal Live, LLC is not responsible for current delays or packages marked delivered but not received. We ask that you contact the carrier in these instances. 

Orders that are flagged as fraud will be cancelled, no exceptions.

After you have read our policies and still have questions please send us a message by filling out the contact us page on this site.

We do not process orders or respond to emails on Weekends or National Holidays. Please allow 24-48 hours for an email response.

ALL SALES ARE FINAL.